Returns & Shipping and Deliveries

Return Policy

We do not accept returns on products once they have been purchased. This policy is in place to maintain the integrity and hygiene of our products, as well as to limit any waste.

Exceptions

We understand that there may be exceptional cases, such as receiving a damaged or incorrect item. In such instances, please contact our Customer Service team within 15 days of receiving your order. We will work swiftly to resolve the issue and provide a suitable solution.

Contact Us

If you have any questions or concerns about our products or policies, please do not hesitate to reach out to our Customer Service team. You can contact us at contact@ariuskincare.com.  

We value your business and appreciate your understanding of our return policy. Your satisfaction is important to us, and we are here to assist you with any other inquiries you may have.

Shipping Policy

Thank you for visiting and shopping at Ariu Skincare. Following are the terms and conditions that constitute our Shipping Policy.  **We do not ship internationally 

-Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 - 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We do NOT ship to P.O. Boxes

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Please note that we are a small business so an influx of orders may occur, which might result in a delay of your order. If your order is delayed more than 7 days, we will notify you.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s), unless otherwise stated. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Ariu Skincare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ariu Skincare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.